Reasons Why Voice Technology Evolved to Software-Based

Posted by Russ Denning on 2017-11-02 13:30:00

The ever-changing business landscape has driven voice technology to evolve from analog landlines (POTS) to lower cost SIP based VoIP telephony like Pro-Phone.

Before VoIP, analog systems have supported businesses for decades. They’ve been reliable tools for inbound and outbound calls, and can also be used to transfer calls across extension lines. It has well-known basic functions like hold, mute, redial and speed dial, but not much more. It’s simple and easy to use, but has limited potential for expansion.

Meanwhile, modern PBX telephony like Pro-Phone allows companies to use advanced features and capabilities, such as music on hold, VoIP integration, and alarm systems, which can be supported with modular add-on boards. Newer IP interface allows unified messaging features like voicemail delivery to email, fax delivery to email, voicemail transcription to SMS, click to dial, a desktop client and so much more.

What drove the evolution of voice technologies from analog to digital? Simply....lower costs and enhanced capabilities.  According to unified communications experts, the obvious advantages of software-based telecommunications solutions influenced this shift. Monthly telecom services and maintenance costs are lower and the Software-controlled solutions, especially Pro-Phone offers a superior upgrade path and more advanced features for integration with existing and future business systems, such as CRMs, Smart Phones, messaging and social networking.

Here are the top five advantages of software-based voice technology

1. Easy to Use & Operate

Back in the day, businesses relied on communication via landline phones and some still do, which can prove to be costly, clunky and ineffective. Today, Internet telephony using VoIP is not only faster and more efficient, but it also eliminates the need for constant maintenance or hardware upgrades. Whether Pro-Phone PBXact (On-Premise) or Hosted (Cloud) we can maintain and upgrade Pro-Phone remotely for our customers. We can set up and configure the system to your business specifications.

It’s easy to setup and simple to use, providing the ability to customize as needed, with no technical experience necessary.

2. Improved Scalability

Pro-Phone is highly scalable and would only enhance your business’ growth. Whether on-premise or a hosted solution, your able to activate features and functionality as needed, without the manual labor or wait associated with traditional phone systems. Businesses can start small and gradually increase their lines and usage over time, depending on their business needs. Our Pro-Phone PBXact (On-Premise) or Hosted is self-managed so you won’t need to hire someone to manage it or set up basic configurations.

Our goal is to enabling your businesses to deliver results faster, cheaper and with more quality to increase or maintain your competitive edge.

3. Flexible and Future Proof

Pro-Phone allows you to access and update your phone system as needed, whether your at home, overseas, on the road or even on vacation.

Additionally, hundreds of companies operate from different locations. Now, more than ever, the demand for advanced voice technology is increasing. Remote work setup means team members should have the ability to collaborate through audio video conference and office suites.

Pro-Phone breaks down barriers and opens up collaboration with other staff members in different departments and locations. With unified communication, businesses can shift to Internet-based voice and data communication and allow employees to use real-time chat and voice call features for better collaboration.

4. Fully Featured

Pro-Phone PBXact (On-Premise) or Hosted gives your business an amazing array of feature-rich capabilities for your business or organization — complete with limitless call routing features and leading application integration, including Salesforce, Microsoft Outlook, and more.

Having the ability to re-route calls, move numbers across multiple sites and switch from one channel to another to mitigate service interruption, makes Pro-Phone a flexible and resilient solution for your business.

5. Cost-Efficiency

Both Pro-Phone options, PBXact and Hosted provide different cost saving goals.  Both have considerable savings over your older system and analog lines, like lower costs to maintain in the long run. Lowering monthly phone bills, which makes the system a double treat for your business looking for a cheaper business phone solution that provides serious ROI.

When choosing between Pro-Phone PBXact (On-Premise) or Pro-Phone PBXcloud (Hosted) we provide a more in-depth analysis to assist you in deciding which is right for your business.

As with most things, change is inevitable for voice technology. Businesses have different communication needs and requirements from their providers, and this has pushed the shift from analog to software-based telephony. Experts predict that VoIP telephony will continue to only grow at a faster rate.

Give us a call today 877-305-2766 opt 2 to start your discussion in how you can transform your business communications.

 Tags: Hosted VoIP, cloud communications, unified communications, Hosted PBX, UCaaS