How to Get Help

If you need help, we're here to make it easy. Use any of the options below to contact the ASON Help Desk.

Urgent or after-hours issue? Emails and tickets are not monitored outside of business hours. For emergencies or anything that can't wait, call 717-757-2414 to reach on-call staff immediately.
Quick Reference

ASON Help Desk Support

Chat Support

Use our AI-powered chat assistant to describe your issue, get troubleshooting steps, and create a support ticket automatically.

Start Chat

Email Support

Send an email to support@asoninc.com with a short summary in the subject line. In the body, describe the issue, urgency, who's impacted, and your contact info.

Urgent & After-Hours

Phone Support

Call 717-757-2414 and ask for service. Provide details about the issue so we can help faster.

Phone is the fastest way to reach on-call staff when something is urgent or outside of business hours.

Desktop Icon

Find the ASON icon in the Windows taskbar or Mac menu bar. Right-click (Windows) or click (Mac) and select "Request Support" to submit a form with issue details.

If the icon isn't there, use another option and let us know.

Need immediate assistance?

Call the help desk to learn about flat-rate support with no surprise bills.

Call 717-757-2414Contact Us